Stephen Spencer

Stephen Spencer

Email Address stephen@stephenspencerassociates.com

Level Fellow Member (FTS)

Company Stephen Spencer + Associates

Phone 07921812253

Website Address http://www.stephenspencerassociates.com

Bio Stephen Spencer + Associates is a collaborative consulting and training organisation with a simple purpose: to help organisations and destinations deliver maximum value in their employees', customers', and stakeholders' every interaction with their brand. Stephen specifically supports assignments involving brand, strategy, marketing, customer experience, retail, and other income generation. Stephen’s business journey started in the High Street at age 15 and took him to the Tower of London, via Regent Street, and to Buckingham Palace by age 30. A combination of luck, curiosity and thinking differently enabled his contribution to the cultural retail revolution of the early 1990s. Since then Stephen has worked with, studied, learned from, and helped some of the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. His journey features milestones such as creating the Buckingham Palace Shop, launching London’s cable car, revitalising a confectionery-themed visitor attraction, and turning a national conservation charity inside-out, from property- to customer-focus. Stephen is a Trustee of Abbotsford, the former home of Sir Walter Scott, and now a five star-rated visitor attraction, and is also a visitor attractions quality assessor for Visit England.